Recover account access

Password recovery is handled by your company or manning office after they verify your identity.

1. Contact your company administrator or the manning office that registered you.
2. Ask them to reset the password for your existing account. They can do this from Crew Profiles or User Management, depending on your role.
3. Return to sign in with the new credentials they provide through a verified, secure channel.

Do not send your current password or identity documents through an unverified email or message.

If you are the company administrator and cannot reach another authorized administrator, contact support for assistance.